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Question

What role does emotional intelligence play in civil services/administration?

A It is irrelevant to administrative tasks Correct Answer Incorrect Answer
B It enhances leadership, communication, and conflict resolution skills Correct Answer Incorrect Answer
C It only affects personal well-being Correct Answer Incorrect Answer
D It hinders teamwork Correct Answer Incorrect Answer

Solution

Emotional intelligence is crucial in civil services/administration for improving leadership, communication, and conflict resolution skills.

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