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    Question

    In a rigid, traditional bureaucracy, an Assistant

    Manager in Department A needs to communicate urgently with an Assistant Manager in Department B to prevent a production error. Following the formal Chain of Command would take too long. According to Henri Fayol, the structural innovation that allows these two individuals to communicate directly across departments is known as ______
    A Scalar Chain Extension Correct Answer Incorrect Answer
    B Upward Feedback Loop Correct Answer Incorrect Answer
    C Diagonal Integration Correct Answer Incorrect Answer
    D Gang Plank Correct Answer Incorrect Answer
    E Matrix Reporting Correct Answer Incorrect Answer

    Solution

    Fayol recognized that the strict Scalar Chain (vertical hierarchy) could lead to dangerous delays. He proposed the Gang Plank (or bridge), which allows lateral communication between peers in different departments, provided their respective superiors are informed and have given prior consent, thus maintaining the hierarchy while ensuring speed.

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