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      Question

      In which of the following phases of change does the

      organisations require support to sustain the change?
      A Un-freezing Correct Answer Incorrect Answer
      B Changing Correct Answer Incorrect Answer
      C Refreezing Correct Answer Incorrect Answer
      D Movement Correct Answer Incorrect Answer
      E Reinforcement Correct Answer Incorrect Answer

      Solution

      Kurt Lewin developed a change model involving three steps: unfreezing, changing (Moving) and refreezing. The model represents a very simple and practical model for understanding the change process.

      • Unfreezing: Overcome the pressures of both individual resistance and group conformity
      • Movement (change): To a new state
      • Refreezing: Stabilizing the change by balancing driving and restraining forces
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