Read the following passage and answer the next 4 questions A very important process in an organization is the act of transferring information from one place, person or group to another which involves at least one sender, a message and a recipient. It may sound simple, but it can be a complex process, if not properly performed. The transmission of the message from sender to recipient can be affected by a huge range of things. These include our emotions, the cultural situation, the medium used, and even our location. The complexity associated with this process, requires good skills in employees to ensure its effectiveness, accuracy and efficiency.

This process starts with which of the following?

A Channel selection Correct Answer Incorrect Answer
B Identification of receiver Correct Answer Incorrect Answer
C Removal of possible barriers Correct Answer Incorrect Answer
D Encoding of message Correct Answer Incorrect Answer
E Decoding of message Correct Answer Incorrect Answer


Coding or encoding refers to preparing the content of the message by use of words, symbols, etc. It is the first step in the process after the sender decides to communicate a message.

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