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    Question

    Based on the following case study, answer the following 3 questions.    Ram moved to ABC Ltd, because of the attractive growth opportunities at ABC Ltd. He was laterally hired at a senior position in ABC Ltd. Ram faced various challenges at ABC, though. His colleagues did not like him as he was a lateral hire while they had been in the company for years, growing through the levels. So he felt like an outsider. Furthermore, he lacked the freedom to take decisions. Another challenge that Ram faced was related to ineffective and non-working air conditioners in the office, which made it difficult for him to focus on work. He complained about the ACs condition, but the issue remained un-resolved. Later Ram left ABC Ltd. to start his own venture.  

    The air conditioners not working in the office is which

    of the following factors?
    A Hygiene factor Correct Answer Incorrect Answer
    B Motivational factor Correct Answer Incorrect Answer
    C Relatedness factor Correct Answer Incorrect Answer
    D Social factor Correct Answer Incorrect Answer
    E Affiliation factor Correct Answer Incorrect Answer

    Solution

    As per Herzberg dual factor theory, hygiene factors are those job factors which are essential for existence of motivation at workplace. These do not lead to positive satisfaction for long-term. But if these factors are absent at workplace then they lead to dissatisfaction. These factors are extrinsic to work. Hygiene factors are also called as dissatisfiers or maintenance factors as they are required to avoid dissatisfaction. The hygiene factors symbolized the physiological needs which the individuals wanted and expected to be fulfilled. Hygiene factors include salary or pay, fringe benefits, work environment, job security, company policies, etc      

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