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    Question

    In each of the questions given below, a statement with a bold phrase is given. The bold phrase may or may not have been used correctly in the given statements. Choose the appropriate phrase/phrases from the given options which could replace the highlighted one to make the statements grammatically and contextually correct. If the highlighted phrase is correct and needs no replacement, then choose option “5” as your response.

    The company’s new policy aims to reduce the number of

    complaints by ensuring customer queries are handle promptly and effectively. (i) are handled promptly (ii) have been handled promptly (iii) are handling promptly
    A Only (i) Correct Answer Incorrect Answer
    B Only (ii) Correct Answer Incorrect Answer
    C Only (i) and (ii) Correct Answer Incorrect Answer
    D Only (ii) and (iii) Correct Answer Incorrect Answer
    E No correction required Correct Answer Incorrect Answer

    Solution

    The phrase "are handle" is incorrect because "are" should be followed by the past participle "handled" to form the passive voice. "Are handled promptly" is the correct form, making option (i) the right choice.

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