In the following question, an incomplete statement followed by fillers is given. Pick out the best filler to complete the incomplete statement, correctly and meaningfully. Since the new policy was implemented overnight, many employees found themselves_________________

The phrase "implemented overnight" implies that the policy was introduced suddenly, likely without proper communication or preparation. Hence, the result would reasonably be confusion or unawareness among employees. (1) prepared and confident to follow it – contradicts the idea of a sudden, overnight implementation (2) confused and unaware of what changes had occurred – aligns well with the context (3) well-trained to manage the transitions – unlikely if the policy came unexpectedly (4) eager to implement more policies – irrelevant to the idea of confusion or sudden change