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    Question

    A customer reports unauthorized transactions on their

    digital banking app. Under RBIтАЩs directions, if the customer informs the bank within 3 days, what is their liability?
    A Full loss Correct Answer Incorrect Answer
    B Partial liability up to тВ╣5,000 Correct Answer Incorrect Answer
    C Zero liability Correct Answer Incorrect Answer
    D Liability capped at тВ╣10,000 Correct Answer Incorrect Answer

    Solution

    As per RBI circular (2017), if customer reports within 3 days, they have zero liability for third-party fraud.

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