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      Question

      A health insurance claim is lodged on 1st April and

      settled on 30th May for ₹1.5 lakh. The policy states a 30-day claim settlement benchmark. Discuss the regulatory implications and policyholder grievance options.
      A No violation Correct Answer Incorrect Answer
      B Violation of TAT norms; customer can escalate to IRDAI Correct Answer Incorrect Answer
      C Late payment fine applies Correct Answer Incorrect Answer
      D Can reapply for claim Correct Answer Incorrect Answer
      E No action required Correct Answer Incorrect Answer

      Solution

      IRDAI mandates timely settlement. Delay beyond 30 days without valid reason is a breach.

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