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    Question

    If a bank spends heavily on acquisition but neglects

    onboarding experience, long-term profitability will suffer due to low:
    A Awareness Correct Answer Incorrect Answer
    B Conversion Correct Answer Incorrect Answer
    C Retention Correct Answer Incorrect Answer
    D Distribution Correct Answer Incorrect Answer
    E Market share Correct Answer Incorrect Answer

    Solution

    Poor onboarding reduces long-term customer continuation. Why others are incorrect: Awareness may be high; Conversion may initially succeed; Distribution unaffected; Market share short-term may rise. Banking Example: Customers leaving after poor account opening experience.

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