Question
What change has the Insurance Regulatory and Development
Authority of India (IRDAI) made regarding the arbitration clause in general insurance?Solution
The Insurance Regulatory and Development Authority of India (IRDAI) has removed the retail sector of the general insurance industry from the arbitration clause, as policyholders have alternative avenues to resolve their complaints. The clause will now only apply to commercial lines of business. The clause would continue to be applicable to all existing retail policies until the term of the policy expires, unless the policyholder requests its replacement with the commercial lines clause.For all new retail policies, the clause will be considered deleted, while it will apply to all commercial policies from the date of renewal falling on or after the date of the circular, which takes effect immediately.
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