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    Question

    Which of the following is true for Centralised Public

    Grievance Redress and Monitoring System (CPGRAMS)
    A It is a single portal connected to all the Ministries/Departments of Government of India and States. Correct Answer Incorrect Answer
    B Every Ministry and States have role-based access to this system. Correct Answer Incorrect Answer
    C CPGRAMS is also accessible to the citizens through standalone mobile application. Correct Answer Incorrect Answer
    D The status of the Appeal can also be tracked by the petitioner with the grievance registration number. Correct Answer Incorrect Answer
    E All are correct Correct Answer Incorrect Answer

    Solution

    It is a single portal connected to all the Ministries/Departments of Government of India and States. Every Ministry and States have role-based access to this system. CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG. The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant. CPGRAMS also provides appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer. The status of the Appeal can also be tracked by the petitioner with the grievance registration number.

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