Question
Which of the following institution has been a top
performer in the resolution of cases received through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS)?Solution
The report was published by the Department of Administrative Reforms and Public Grievances (DARPG). In a statement released by the Ministry of Electronics and IT, it is stated that UIDAI is further committed in serving the people of India and has been a catalyst for both ease of living and business. UIDAI has been a top performer in the resolution of cases received through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). UIDAI is further committed to serving residents of India and has been a catalyst for both ease of living and ease of doing business. UIDAI has a robust grievance redressal mechanism in place comprising of UIDAI HQ Divisions, Regional Offices, Technology Centre and engaged Contact Centre partners, which is enabling UIDAI to resolve around 92% of CRM Grievances within 7 days.
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