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Insurance regulator IRDAI will launch a revamped grievance redressal mechanism to make complaint redressal more efficient with the option of customers filing their complaints in 13 regional languages. The Integrated Grievance Redressal System (IGMS), launched in 2011, is being upgraded to make it more convenient for customers. It is to be renamed as Bima Bharosa. The new portal will not only be a gateway for registering and tracking grievances online but also act as an industry-wide grievance repository for the IRDAI to monitor the disposal of grievances by insurance companies. The new portal will be more dynamic which will take care of customers’ need in a more time-bound manner. SMSs will be sent to the complainant’s registered mobile/e-mail ID after registration of complaint and upon attending by the insurance company. Learn Along IRDAI Headquarters: Hyderabad Chairperson: Debasish Panda
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