Question
Consider the following Statements. (i) Unified
Mobile Application for New-Age Governance, (UMANG) is one of the key initiatives under the Digital India programme. (ii) It was launched to develop a common, unified platform and mobile app to facilitate a single point of access to all government services. (iii) The application enables users to access e-Government services from the central government only.Solution
Unified Mobile Application for New-Age Governance, (UMANG) is one of the key initiatives under the Digital India programme to develop a common, unified platform and mobile app to facilitate a single point of access to all government services. It is envisaged to act as a master application, which will integrate major government services from various sectors such agriculture, education, health, housing among others. The application will enable users to access e-Government services from the central government, the state governments, local bodies and their agencies. UMANG is through ‘mobile first’ strategy. Its primary aim is to abridge inconvenience faced by users in managing multiple mobile apps and facilitate a one-stop-solution to avail varied government services. The Department has enabled the services of National Consumer Helpline (NCH) on the UMANG App wherein citizens can access the service on the mobile platform. NCH services such register grievances, grievances history, additional documents, contact details, knowledge base and related videos are available on the app.
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