The average office employee receives number of emails and text messages each day. If each takes 5 minutes, each employee would need more hours just to deal with messages. Considering the situation, the top management uses the chain of command and only address messages from their direct reports and peers. The Chain of command communication here is called__?

Upward communication is the flow of information from front line employees to managers, supervisors, and directors. Upward communication keeps managers aware of how employees feel about their jobs, policies and procedures, and the business in general. Some advantages of upward communication are: Feedback : Managers can get feedback from employees that can help improve organizational development. Employees who are encouraged to provide feedback feel respected and that they have a say in how the organization is run. Mutual trust : Mutual trust brings employees and managers closer to each other. As trust grows, relationships between employees and managers become stronger. Introduction of new policies : Front line employees do the work every day. They can usually tell managers if something works or doesn't work. Employees can be instrumental in forming new policies or changing those that are outdated.