Recently which public sector lender has rolled out six new digital initiatives under ‘Project WAVE’ for enhancing customer experience through integrated services on its digital platform?

Solution

Public sector lender Indian Bank has rolled out six new digital initiatives under ‘Project WAVE’ for enhancing customer experience through integrated services on its digital platform. Indian Bank along with Universal Sompo General Insurance will provide online vehicle and health insurance through its mobile banking app IndOASIS.This digital collaboration would enable the bank’s customers to access and buy general insurance products digitally, anytime, anywhere, thus augmenting the insurance inclusion in India. Under the co-lending arrangement, Indian Bank has partnered with Rupeek Capital Pvt. Ltd, to offer jewel loans at customer doorsteps. The entire gold loan journey will be through digital platform and not require any physical visit to the bank branch by the customer. Indian Bank has now extended e-overdraft facility against term deposits opened at branches by individual customers. Earlier it was offered for e-deposits only. Pre-Approved Personal Loan (PAPL) has now been extended to self-employed customers as well alongwith salaried customers and pensioners. Indian Bank Headquarters: Chennai CEO: Shri Shanti Lal Jain Universal Sompo General Insurance Company Headquarters: Mumbai CEO: Sharad Mathur Rupeek Capital Pvt. Ltd Headquarters: Bengaluru CEO: Sumit Maniyar