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    Question

    Read the following passage and answer the next 4 questions A very important process in an organization is the act of transferring information from one place, person or group to another which involves at least one sender, a message and a recipient.   It may sound simple, but it can be a complex process, if not properly performed. The transmission of the message from sender to recipient can be affected by a huge range of things. These include our emotions, the cultural situation, the medium used, and even our location. The complexity associated with this process, requires good skills in employees to ensure its effectiveness, accuracy and efficiency.

    Which process is being referred to in the above passage?

    A Organising process Correct Answer Incorrect Answer
    B Supervision process Correct Answer Incorrect Answer
    C Leading process Correct Answer Incorrect Answer
    D Motivation process Correct Answer Incorrect Answer
    E Communication process Correct Answer Incorrect Answer

    Solution

    Communication is the process of exchanging information, ideas, thoughts, feelings, emotions, etc. between individuals, through a medium/channel. Communication requires at least two parties – sender of information (who sends the message) and receiver of information (who gives feedback). A communication is effective or successful, when it produces the  desired result. It is the essence of management as it is necessary to perform functions of management.

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