Question

    Manish is a manager who is out of town on a business

    trip. He needs to get some data to a member of his staff rather quickly so a presentation can be updated. He chooses to send the information via an email. This is an example of _____
    A verbal communication Correct Answer Incorrect Answer
    B written communication Correct Answer Incorrect Answer
    C informal communication Correct Answer Incorrect Answer
    D upward communication Correct Answer Incorrect Answer
    E all of the above Correct Answer Incorrect Answer

    Solution

    Here the communication sent by Manish to his team-mate is formal, written and downward communication. An email is a form of written communication which is used by individuals in an organisation. This is a formal communication as the interchange of information is done officially and the flow of communication is controlled and is a deliberate effort. It is downward communication because the information is flowing from the manager (Manish) to his team members (who he manages).

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