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      Question

      Which of the following techniques was developed by

      Kaplan and Norton?
      A Just in Time Inventory Control Correct Answer Incorrect Answer
      B Activity Based Costing Correct Answer Incorrect Answer
      C Balanced Score Card Correct Answer Incorrect Answer
      D Total Quality Management Correct Answer Incorrect Answer

      Solution

      The Balanced Scorecard is a strategic performance management tool that was introduced by Robert S. Kaplan and David P. Norton in the early 1990s. It provides a balanced and comprehensive view of an organization's performance by measuring and monitoring both financial and non-financial aspects of its operations. The Balanced Scorecard typically includes a set of key performance indicators (KPIs) and measures related to various perspectives such as financial, customer, internal processes, and learning & growth. This framework helps businesses align their strategic objectives, track performance against targets, and make informed decisions to improve overall performance and effectiveness.

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