{"id":9575,"date":"2021-11-16T10:32:39","date_gmt":"2021-11-16T05:02:39","guid":{"rendered":"https:\/\/www.ixambee.com\/blog\/?p=9575"},"modified":"2021-11-16T10:35:38","modified_gmt":"2021-11-16T05:05:38","slug":"reserve-bank-integrated-ombudsman-scheme-check-all-details","status":"publish","type":"post","link":"https:\/\/blog.ixambee.com\/reserve-bank-integrated-ombudsman-scheme-check-all-details","title":{"rendered":"Reserve Bank Integrated Ombudsman Scheme: Check all Details"},"content":{"rendered":"\n<p>The Reserve Bank of India had released an advertisement on November 10, 2021, announcing a new scheme called <strong>\u2018Reserve Bank Integrated Ombudsman Scheme\u2019.<\/strong> The scheme has been initiated as a result of the February policy review. The Prime Minister of India launched the scheme virtually on <strong>November 12, 2021<\/strong>, in the presence of the Finance Minister, Ms. Nirmala Sitharaman.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/DnGzQzMFxudV1FMoZig2OAEegR7mNxzOmbns8FIeMt89LxMDcqR9-VHp2POeNgvXAsFgopDbMHQno4R76gB7X06RagNRuTM6FlsUMtcGduno2FVhxnE8rCjljElm1Xvw_uyicVi5\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Reserve Bank Integrated Ombudsman Scheme (RB-IOS)<\/strong><\/h2>\n\n\n\n<p>The Reserve Bank\u2019s Integrated Ombudsman Scheme was launched with the aim of strengthening the \u2018grievance redressal mechanism\u2019. It is based on the theme of <strong>\u2018<\/strong><strong><em>One Nation, One Ombudsman\u2019<\/em><\/strong>. It particularly focuses on resolving such cases where the customers\u2019 complaints or grievances have not been resolved by the concerned banks, NBFCs or payment system operators within the period of 30 days. This scheme is basically a result of integrating the three already existing Ombudsman Schemes as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The Banking Ombudsman Scheme (BOS) &#8211; 1995<\/li><li>The Ombudsman Scheme for NBFCs (OS-NBFC) &#8211; 2018<\/li><li>The Ombudsman Scheme for Digital Transactions (OSDT) &#8211; 2019<\/li><\/ul>\n\n\n\n<p>The scheme will expedite the process of redressal of grievances. The complaints can be filed through <strong>electronic mode, physical mode,<\/strong> or online mode. The online portal provides an easily accessible single point of reference for registering \u2018cost-free\u2019 complaints. A centralized receipt and processing centre has been set up at the RBI office located in Chandigarh. This has been done with respect to the initial processing of physical and online complaints. By introducing the online platform, RBI has also done away with the jurisdictional limitation that existed till now of having to apply to only a particular RBI office in a particular location.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>The Executive Director in charge of the<\/strong> <strong>Consumer Education and Protection Department of RBI will be the final appellate authority under the scheme.<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Reserve Bank Integrated Ombudsman Scheme: Key Features<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>With the view of integrating and streamlining the process, RBI has come up with the \u2018One nation &#8211; one Ombudsman\u2019 theme. This implies <strong>one portal, one email and one address.<\/strong><\/li><li>A single place for the customers to send their feedback, file complaints, track status of their account and submit documents.<\/li><li>It aims to address the complaints to the customers\u2019 satisfaction by providing them with \u2018one\u2019 common platform where they can file or register their grievances and expect a speedy resolution.&nbsp;<\/li><li>This will be a unified scheme to enable customers to file complaints against entities that are regulated by RBI.<\/li><li>The RB-IOS also includes Non-Scheduled Primary Co-operative Banks with a deposit size of \u20b950 crore and above.<\/li><li>RBI will also provide a multi-lingual toll-free number (14448) to assist the customers to file any complaints or to obtain any information on their \u2018grievance redressal\u2019. This support will be provided in English, Hindi &amp; <strong>8 regional languages<\/strong> of the customers. RBI will expand &amp; add on to more regional languages gradually.<\/li><li>The entity which is not able to satisfy the customer complaints within the stipulated time and the Ombudsman issues a statement against it, will not be allowed to make any appeal on its part.<\/li><\/ul>\n\n\n\n<p>The Reserve Bank Integrated Ombudsman Scheme (RB-IOS) is focused on bringing transparency in the system and taking the unresolved customer complaints seriously and bringing them up to speed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>RBI&#8217;s Integrated Ombudsman Scheme:<\/strong> <strong>How to Reach Out?<\/strong><\/h2>\n\n\n\n<p>The customers can file their complaints online on <a href=\"https:\/\/cms.rbi.org.in\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/cms.rbi.org.in<\/a>. The grievances\/complaints can also be filed through the dedicated e-mail or sent in physical mode to the \u2018Centralised Receipt and Processing Centre\u2019 set up at the Reserve Bank of India.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Banking Ombudsman: Frequently Asked Questions<\/strong><\/h3>\n\n\n\n<p>1. Who is a Banking Ombudsman?<\/p>\n\n\n\n<p>A: The Banking Ombudsman is a senior officer who is appointed by the Reserve Bank of India to look into the customer complaints filed against any banks or other entities regulated by the RBI.<\/p>\n\n\n\n<p>2. What is the Banking Ombudsman Scheme?<\/p>\n\n\n\n<p>A: The Banking Ombudsman Scheme has been introduced under Section 35 A of the Banking Regulation Act, 1949 by RBI with effect from 1995.&nbsp;<\/p>\n\n\n\n<p>3. Which banks are covered under the Banking Ombudsman Scheme?<\/p>\n\n\n\n<p>A: All the Scheduled Commercial Banks, Regional Rural Banks, and Scheduled Primary Co-operative Banks come under the purview of the Banking Ombudsman Scheme.<\/p>\n\n\n\n<p>RBI has introduced the <strong>Reserve Bank Integrated Ombudsman Scheme<\/strong> along with the <strong><a href=\"https:\/\/www.ixambee.com\/blog\/rbi-retail-direct-scheme\/\" target=\"_blank\" rel=\"noreferrer noopener\">Retail Direct Scheme<\/a><\/strong> with the view of promoting \u2018inclusiveness\u2019. The main feature of these innovative schemes is that they are \u2018customer-centric\u2019 and look out to benefit the customers or specifically the retail investors. The government hopes to develop some confidence in the customers with respect to such financial schemes and investments.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Also Read:<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.ixambee.com\/blog\/why-rbi-has-banned-mastercard-in-india\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Why has the RBI banned MasterCard in India?<\/strong><\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.ixambee.com\/blog\/list-of-rbi-governors-of-india\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>RBI Governors List with Name and Tenure<\/strong><\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.ixambee.com\/blog\/rbi-and-its-currency-management\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>RBI and its Currency Management<\/strong><\/a><\/p>\n\n\n\n<p><strong>At ixamBee you can find free Online Test Series, GK updates in the form of <\/strong><a href=\"https:\/\/www.ixambee.com\/beepedia-gk-updates-capsule?utm_source=ixamBee&amp;utm_medium=header&amp;utm_campaign=beepedia\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>BeePedia<\/strong><\/a><strong>, as well as latest updates for Bank PO, Bank Clerk, SSC, RBI, NABARD, and Other Government Jobs.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Reserve Bank of India had released an advertisement on November 10, 2021, announcing a new scheme called \u2018Reserve Bank Integrated Ombudsman Scheme\u2019. The scheme has been initiated as a result of the February policy review. The Prime Minister of India launched the scheme virtually on November 12, 2021, in the presence of the Finance [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,6,327,328,329],"tags":[304,281,26,85],"class_list":["post-9575","post","type-post","status-publish","format-standard","hentry","category-bank-po","category-exams","category-rbi","category-rbi-grade-b-exam","category-static-g-k","tag-general-awareness","tag-government-exams-preparation","tag-rbi","tag-rbi-grade-b"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reserve Bank Integrated Ombudsman Scheme: Features, &amp; Other Details<\/title>\n<meta name=\"description\" content=\"Reserve Bank Integrated Ombudsman Scheme: All about launch date, key features and complaints registration. 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